Marriott International. It's crazy to imagine that more than 1 in 15 hotel beds in the world fall under Marriott Scare. That's millions of turndowns, pillow, fluffing, and check-ins every day. And yet, although these massive numbers, they boast happy customers and repeat guests all around the world.
So how does such a large brand keep its customers so happy? Well, that's what we're about to uncover: her welcome to a luxe calme, the place where future billions come to get inspired. Pack your bags because we're going to explore the Marriott Hotel Group. Here we go. Number one, the JW Marriott. Man behind the brand was a simple Utah guy, John Willard Marriott, or JW Marriott, is the man behind the brand. He was born September 17, 1900 in Olgden, Utah.
He grown on the Marriott Settlement and in 1923 graduated from Weber College. He went on to the University of Utah and later graduated in 1926. We won't go into the logistics of how the company formed yet, but, although his wild success, he remained actively involved in each property. On August 13, 1985, JW Marriott went on to the big hotel in the sky, but during his time on earth he was a saint to work for.
Although he saw his business grow to 1,400 hotels and 143 resorts while he was still alive, he made sure he visited each establishment several times a year. He knew his staff and made sure they knew they were cared for and made sure their needs were met. It was this personal care that secured the Marriott Group $4.5 billion dollars in annual revenue. before 1985;.
JW Root Beer Starts Small Number 2
He started small number 2. He started small and built from there. In 1927, JW and his wife Alice s Mariette opened a root beer stand in Washington, D.C. This small nine- stool beer stand, a franchise of the A&W Root Beer brand, was the start of his business success. Alice had learned how to make some great Mexican food from women at her previous job, so she started making chili and pastas in her kitchen at home and would bring them to the root beer stand to sell the customers.
This was a hit, so they opened hot shop that soon became a popular restaurant brand. Marriott then started a drivein and the brand kept expanding even beyond the borders of DC. New locations were opened and he was given the management of food services to government buildings, including the U.S. Treasury number three, humble to this day, Humble to this day and virtually off the grid. Although Marriott International is the world's largest luxury brand, with over 6700 properties spread over 130 countries and territories, the family has remained humble to their roots of home-cooked meals and customer-centered service.
Bill Marriott went on to succeed his father as leader of the Marriott Group, and, until his handover to the current CEO, Bill remained hands-on with the staff members in the company. He isn't big on technology, but he's an avid letter writer. He was known to write more than 700 letters a year by hand to members of the Marriott team. He would congratulations them on career or family milestones or add them on a job well, blogging done.
Number four came with blogging once, but he wasn't the most tech-savvy CEO. The group decided they needed to give Bill a more digital presence, so they included a blog written by him on the company's website. To this day, the most popular post on the website is one that Bill Marriott wrote about his beloved family dog Murphy, a golden retriever. Number 5: There was a Hospital Natural progression from food into hospitality in the 1950s. having made a big success from food service, the Marriot started to motels. The first was called Quality Inn, located near the airport. The second was near Twin Bridge motor hotel, which opened in 1957. Bridges would prove very central to Marriott's business decisions, but more on that later.
Coronavirus Hits Them Hard
They were on the online reservations web. First, when the internet hit households, Marriott was ready to make the move to reservations online. They were the first hotel chain in the world to accept online reservations for a hotel room, a move that set them on the path to global dominance that they have today, with control of over $1 million hotel beds daily.
The Marriott Group - The Best Place to Work
and first, Biogen, a Cambridge-based biotech company, hosted their leadership conference at the Marriott Long Wharf in Boston on the 26th and 27th of February 2020. The conference attracted biogen executives who had traveled from all over the world to attend. Little did they realize that the coronavirus was on the move and spreading through thedelegates rapidly. during those two days. This conference was the source of dozens of cases (kovat 19).
On March 11th, 2020, one of the hotel staff tested positive for the virus and the Marriott group decided to close the hotel in the interest of safety and public health. Number 8) They've always been one of. They've been one of the top places to work. The top places to work. Bill Marriott echoed the company values around their staff best when he said, "We have over 600,000 hourly workers around the world, and they are supporting families of one, two, and three people or more.". I think that's the key to this: really taking good care of people and providing them opportunities to grow and develop and provide better for themselves and their families.
And that's the legacy I'd like to be remembered for. And these words are not just lip service. They've been ranked as one of the world's best places to work and right place to work for women on numerous barometers, and for many consecutive years they've been an equal opportunity employer. long before it was a buzzword. They also made Fortune magazine's list of most Admired Companies number nine.
Top 10 Reasons Why Marriott Holds the World's Best Hotels
DNA from two motels and the root beer stand. The Marriott family have driven a steady upward curve. They now have 30 brands in their staple, including some of the mostrecognizable hotel brands in the world, including from budget to luxury hospitality. They are most commonly connected with luxury brands such as JW Marriott and RitzCarlton, but you might not realize they also own courtyard residents in Fairfield and in Suites, Weston W Hotels, Sheridan Renaissance and the Meridian Hotels, just to name a few. Number 10) They started at. They started at the bottom, the bottom.
Now they dominate the market. In September 2016, Marriott International closed a massive deal. They put $13 billion on the table to acquire Starwood Hotels and Resorts Worldwide. This move brought some of the most well-known hotel brands, like courtyard and Ritz-Carlton, together with Sheridan, Weston and St Regis, on top of boosting their portfolio to 30 hotel brands. It also upped their footprint to over 5800 properties at that time, totaling $11.1 million rooms.
Number 11: Their merger took them leaks. Their merger took them leaks ahead of the competition in the luxury market. This major merger was a complete washout for the competition. The combined total of owning $11 million hotel rooms was unprecedented until this point. The nearest competitor was Hilton Worldwide, with a total of seven hundred and seventy-three thousand rooms, in a close race with third-place Intercontinental Hotels Group.
With 7 hundred and 666,000 rooms, even if you zoom in on only the luxury brands they own, Marriott still takes the biggest slice of the pie, with their seven luxury brands making up 371 properties. This is a 6.6% market share of all luxury hotels in the world. Intercontinental Hotels Group previously held the spot, with 24.8 luxury hotels and Hilton Worldwide trailing behind with only 5.1% luxury properties. and they lack sirs. If you want to find some more about the Hilton family fortune, be sure to click in the top right corner to watch our video all about that famous hotel, EA number 12.
John Marriott's Hotel Next to Bridges
bridges connect them. Bridges connect them to the world, to the world. So we told you, the Marriott family have a strong connection to bridges, and it was no coincidence. The first two hotels that John Marriott opened were next to bridges. The Twin Bridges Motor Hotel and the Key Bridge Marriott were both next to bridges over the Potomac River. The reason John Marriott chose to position his hotel next to bridges was, according to him, he'll never move.
and well, he had a point number 13;. Rewards Program Rewards Program. Marriott has always had a good reputation for retaining their customers, and since their merger with Starwood, this hasn't changed. They've actually been able to extend their rewards offering. The Starwood Rewards Program allows guests to transfer their points to airline frequent flyer programs. This allows you to accumulate bonus miles with this new program. For 60,000 Marriott rewards, a guests will receive 25,000 airline miles.
Marriott Hotels - Data Breach Number 15
Hyatt Regency Number 14. Bill Mary passed on a deal that continued to haunt him. In the 1960s, Marriott was offered the building that it's now, the Hyatt Regency in downtown Atlanta. It was a strange arrangement for the time, with the rooms facing a hugerium lobby. As marion explained, no one had seen an atrium at the time, and they wanted $16 million for it. Hyatt came in and bought it and soon after they were buildingrium hotels all over America. In 1983, Bill Marriott was ready when he was offered a property on Times Square by the New York mayor.
At this point Times Square was in bad shape, but Mariette wasn't going to let this one go to a competitor. Now the Marriott Marquis property is a proud part of Times Square. Since its drastic turn around Data Breach number 15, they experienced a data breach that measured in the millions. checking into a hotel is nerveracking.
You're just handing your sensitive information to a total stranger in a pretty open public space. You often even lose sight of your passport or ideas. They take it to some basement to make a copy. The Marriott always took the responsibility of their guests information very seriously, but on September 8th (2019) this didn't go according to plan. It's a day the company probably wishes never happened. On this day, it became clear that hackers had breached their Starwood reservation system. The breach exposed to potential data leak of 500 million guests personal information. The leak had been slowed and begun in 2014;
In the end, it went down as the second largest theft of personal records in history to date, second only to the giant breach of Yahoo in 2013, when 3 billion user's personal information was leaked. and a Question, Luxor's, that's all for today on Marriott Hotels. But before you go, answer us this: What's your most memorable Marriott experience? We'd love to hear from you in the comments and, of course, for sticking with us until the end. What does that mean?
Weowe you a bonus or something here? It is mariette doesn't stop at mundane fare reaching for the sky. The JW Marriott Marquis in Dubai is an amazing building. It's the second tallest building in the world, just off the mark of the Burj Kalifa. The marqueereaches 355 meters high, has 72 floors, and a total of 1608 rooms on offer. thank you for spending some time with us. a Luxor's. Make sure to like and subscribe so you never miss another video. We also handpicked these videos, which we recommend you watch. Next, you can talk to us on all social media or ask a question on our website. Alex calm, thank you for being an a Luxor, and we'll see you back tomorrow.
The Marriott Hotel Group is the largest hospitality company in the world. The company was founded by John Willard Marriott in 1900. He started with a root beer stand in Washington, D.C. before starting the company. The Marriott Group is now the world's largest hotel company, it has 1,400 hotels and 143 resorts around the world and employs more than 100,000 people.
The group has $4.5 billion in annual revenue. The hotel group is the world’s largest hospitality group. It is the place where future billions come to get inspired. The brand is owned by Marriott International, which is founded in 1900 by John W. Marriott.